Returns & Exchanges
At Janji, we want you to feel confident and comfortable in every mile. If your gear isn't the perfect fit for your run, we offer free returns and exchanges on all unwashed and unworn items within 30 days of purchase.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Select your preferred return method to generate a prepaid shipping label or a QR code for printerless drop-off at authorized locations.
Pack Your Gear
Securely place your items in their original packaging or a reusable mailer, ensuring all original hangtags are still attached.
Drop Off and Track
Hand your package to the designated carrier; once our warehouse receives and inspects the gear, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing